Subscription Cancellation Flow

1uxdl: "0.1"
2app: Enterprise SaaS
3title: Subscription Cancellation
4
5actors:
6  customer:
7    name: Workspace Owner
8    type: human
9  stripe_gateway:
10    name: Billing System
11    type: system
12
13screens:
14  billing:
15    name: Billing Overview
16    type: page
17    states:
18      active: Subscription active and paid
19      retention_applied: 20% discount retention active
20      cancelled: Plan terminated at end of period
21    actions:
22      cancel_subscription:
23        name: Cancel Subscription Plan
24        actor: customer
25        relations:
26          review:
27            to: cancellation_review
28
29  cancellation_review:
30    name: Confirm Cancellation
31    type: modal
32    parent: billing
33    states:
34      offer_shown: Retention discount offer presented
35    actions:
36      confirm_cancel:
37        name: Finalize Cancellation
38        actor: customer
39        relations:
40          cancelled:
41            to: billing
42            state: cancelled
43            when: Customer confirms permanent cancellation
44      accept_retention:
45        name: Accept 20% Retention Offer
46        actor: customer
47        relations:
48          apply_discount:
49            to: billing
50            state: retention_applied
51            when: Customer accepts retention offer